A bunch of years ago, my friends’ son, then still probably 6 or 7 years old, ran up to me one day to ask, “Where do they make balloons?” The question was inspired by a song with that very name by They Might be Giants. While the song never answers the question that it poses, he didn’t let that bother him at all. He knew I’d know the answer. And he was right. I immediately told him, “Hamilton, Ontario.” I could have easily given him a few different answers, but that was the one that mattered to me. The Hamilton plant is where most of the Qualatex balloons that I use come from.
After years of using the product, I was really excited when Kelly and I were invited to the plant for a tour. We’ve often found ourselves in conversations with Pioneer employees (makers of the Qualatex brand) about the abuse we put their balloons through, and also other artists about what they expect from the balloons they use. This tour would be a chance for us to get our questions answered about the product itself, while being able to share our experience and our knowledge of balloon artist needs with the people actually making our balloons. When their tour ended, we took them on our tour of what we do with their product. We had Pioneer employees, from the people making the balloons, to the people testing their strength, to the sales team, and even the COO, all twisting balloons and trying new things that they didn’t know their balloons were used for. The goal of all of this is to make an even better balloon by devising an even more rigorous quality control regimen than they already employ.
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| The tour begins. |
After years of using the product, I was really excited when Kelly and I were invited to the plant for a tour. We’ve often found ourselves in conversations with Pioneer employees (makers of the Qualatex brand) about the abuse we put their balloons through, and also other artists about what they expect from the balloons they use. This tour would be a chance for us to get our questions answered about the product itself, while being able to share our experience and our knowledge of balloon artist needs with the people actually making our balloons. When their tour ended, we took them on our tour of what we do with their product. We had Pioneer employees, from the people making the balloons, to the people testing their strength, to the sales team, and even the COO, all twisting balloons and trying new things that they didn’t know their balloons were used for. The goal of all of this is to make an even better balloon by devising an even more rigorous quality control regimen than they already employ.