How can we 'jazz up' our quotes?
In the past few weeks I have decorated two birthday parties, one to celebrate a 21st Birthday and the other an almost 'surprise' 50th birthday! I do not decorate very often any more, not because I don't want to, but it is not so easy when you have other commitments and cannot guarantee being available... but I was delighted to have the opportunity to go through the whole process once again from consultation to completion. It's funny because when I teach a class these days I try to include a small section covering 'selling techniques', as I feel this is such a vital part of our business, so this was my opportunity to put my words in to practice! Both of the customer enquiries came via a telephone call, both informed me that they were on a budget and that they did not want to spend too much. Firstly, I wanted to know a little about the person who's birthday it was, was there a theme, where was the party being held, f...